Mass Communications Service
911 Broadcast is the emergency broadcast service division of Database Systems Corp. (DSC), a leading provider of computer telecommunications equipment.
Mass communications service provide immediate alerts and warnings to your community in the event of a disaster. Database Systems Corp. (DSC) provides the most comprehensive phone solutions and emergency services for the emergency broadcast industry. Whether you need to purchase your own emergency phone dialer or utilize our emergency dialing service, you can rely on us to deliver your mass notification messages.
When an emergency situation arises in your community, our phone systems and service can contact your residents quickly and efficiently.
Should a disaster such as a forest fire or chemical spill threaten your residents, we can provide mass community alerts and evacuation instructions immediately.
Plus our mass notification dialers can connect calls to members of your emergency response team who are working at home or in remote locations.
Contact DSC for a FREE analysis and quote and to learn more about our emergency phone systems and services.
AT&T Wireless (NYSE: AWE) is a leading provider of advanced wireless voice and data services for consumers and businesses. Operating one of the largest digital wireless networks in North America and the fastest nationwide wireless data network in the United States, AT&T Wireless provides its customers with high-quality mobile wireless communications service in the U.S. and internationally.
AT&T WNCC uses our emergency dispatch service center to automatically notify its personnel whenever a network outage occurs such as its routers and general cellular infrastructure. AT&T Wireless personnel receive up to three different notifications during any given failure.
These notices are triggered by a unit failure and may also include interim updates as well as a notice when the unit returns to service. AT&T personnel create dynamic messages which are converted to a voice message using our text to speech program. The message identifies the specific region where the unit outage occurred along with a list of who to call.
What Is Mass Notification?
The DSC mass communications phone dialers call numbers from a computer managed phone list. If the phone system detects a live person or an answering machine, it plays a recorded message providing details regarding the emergency. If a busy signal or no answer is detected, the phone system can be configured to make multiple attempts to contact this household.
Mass notification messages delivered to residents can provide an option for the call recipient to speak with a member of your emergency team by simply pressing a button on the phone keypad.
Inbound Emergency Communications Center
The PACER and Wizard phone systems are far more than just emergency broadcast systems. Our mass notification phone dialers have complete inbound call distribution capability including an ACD system and an optional IVR system.
Callers can be prompted to enter the type and level of emergency situation, etc. and our phone system will provide the requested information or transfer the caller to the appropriate emergency response team member. The PACER and WIZARD phone systems can blend all of these tasks together, making your emergency center a more complete and powerful response center.
Reports from our phone dialers can be obtained quickly and easily, giving you an accurate and timely view of your center's operation. Plus all or selected inbound and outbound calls can be recorded for quality assurance and legal purposes.
Remote Emergency Support Staff
An important benefit of today's telecommunication advancement is the ability for your emergency response team to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our PACER emergency phone dialers and computer telephony products fully support remote agents.
Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant.
To obtain additional information about our remote agent capability with our emergency phone dialers, view our Remote Agent page.
Mass Communication Phone Applications and Features
- Comprehensive Supervisor Command and Control System
- Preview, Progressive and Predictive Dialing
- Comprehensive List Manager with Data Import
- Automatic Call Distribution (ACD systems) with ANI and DNIS recognition
- Hearing Impaired TTY / TDD Device Support
- Emergency Broadcast Service
- Mass Communications Autodialer Features
- Mass Notification System
- Emergency Auto Dialers and Remote Agents
- Interactive Voice Response (IVR systems)
- Emergency Auto Dialers | Voice Recording System
- Softphone integration to CTI enable your existing notification system applications
- Report and Graphical presentation of historical phone data
Mass Communications Phone System Information
Contact DSC to learn more about our mass communications phone dialers.