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Emergency Notification Systems
911Broadcast is the emergency broadcast division of Database Systems Corp. (DSC).
DSC provides the latest voice broadcasting technology including emergency notification systems and emergency alert services. Whether you need to purchase your own emergency phone dialer or utilize our emergency dialing service, you can rely on us to deliver your alert messages promptly and accurately.
When a critical situation arises in your community, our phone systems and service can contact your residents quickly and efficiently.
Should a disaster such as a forest fire or chemical spill threaten your residents, we can provide emergency alerts and evacuation instructions immediately.
Plus our emergency dialers can connect calls to members of your emergency response team, whether they are working remotely, from home, or in a central dispatch area.
Contact DSC for a FREE analysis and quote and to learn more about our emergency notification phone systems and services.
Redondo Beach Fire Department
"The Redondo Beach Fire Department mission is Serving the community by protecting life, property, and the environment through prevention, education and emergency services.” - www.redondo.org
The Redondo Beach Fire Department selected Database Systems Corp. to provide emergency communications services. They utilize our emergency voice broadcasting services which are located in our Phoenix call center for emergency notification of members and staff.
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What Is Automatic Emergency Notification Dialing?
Our automatic emergency dialers call numbers from computer managed phone lists playing recorded messages to the call recipients. If the phone system detects a person or an answering machine on the phone line, it plays a recorded message providing details regarding the emergency. If a busy signal or no answer is detected, the phone system can be configured to make multiple attempts to contact this household.
Emergency notification messages delivered to residents can provide an option for the call recipient to speak with a member of your emergency team by simply pressing a button on the phone keypad.
Complex scripts can be developed with detailed information about an event or instructions for emergency response crews.
Types of Emergency Phone Systems
DSC has developed a family of automatic phone dialers that can be easily managed online and remotely. These systems are configured based upon the size of the community you need to contact as well as the time frame in which your members need to be contacted.
Our network-enabled PACER phone systems allow you to build your own network of emergency dialers or join others. Because diferent types of emergencies dictate the time constraints required to notify residents, it is important that your emergency auto dialer can provide this notification quickly.
By combining many phone dialers in a network, DSC gives you this fast response capability without the expense required to manage this resource.
- WIZARD Analog Dialer
- Our analog phone system known as the WIZARD series can provide automatic emergency message dialing to small communities or emergency response teams. This series can be configured from as few as 4 lines to up to 24. This enables you to broadcast up to 1500 messages per hour.
- PACER Digital Phone Dialer
- This digital phone system can provide emergency message broadcasting using up to 10 T1 phone lines per system. This provides your community with an effective message delivery rate of up to 15,000 emergency messages per hour.
- Network Emergency Dialers
- Multiple PACER phone systems can be managed by one central program that distributes calls throughout a configured network.
Because availability of phone lines changes dynamically, our control software can optimize the distribution of calls based upon the phone resources that are available at any one moment.
Networked emergency dialers can reside on your local area network or can be controlled over the internet. Because there is no limit to the number of dialers in your network, the number of calls per hour is limited only by the resources you have available.
Activating Your Emergency Notification Service
You can now initiate your emergency broadcasts using several techniques. Because emergencies can arise at any hour of the day or night, we have provided these multiple techniques so that you are not required to staff a center 24 by 7.
- Emergency Control Center
- This traditional PC program provides control and access to our phone systems that manages one emergency phone dialer or an entire network of dialers. Our emergency control program runs either on your local dialer or on the network where your dialer resides. This program lets you download phone lists and emergency phone messages and initiate the emergeny broadcast.
This program likewise lets you configure your network or emergency dialers and produces reports on the performance of your system or network.
- Web Based Control Center
- Our web based emergency notification system lets you access a web page for managing and activating emergency broadcasts. After entering a secure user id and password, you can download phone lists and recorded emergency messages. Using a menu selection, you can select any phone list/message combination to be broadcast online and initiate the emergency alert.
- Phone Activated Emergency Dialing
- If you are not able to access the internet to use our web based emergency dialing interface, we allow you to initiate an emergency phone campaign using a simple touchphone into our phone system.
After properly validating your account id and password, the phone system lets you select a pre-recorded messsage (or record one while you are on the phone). It then prompts you to identify the list of phone numbers to be called (previously maintained under your account). Finally this phone program will let you listen to the message to be sent and inform you of the size of the list of numbers to be called as a final check.
If everything is ok, then pressing a touchphone key activates the calling program.
- Application Embedded or Computer Activated Emergency Dialing
- Certain emergencies can automatically trigger our emergency notification system to call one or thousands of individuals.
This method requires that your community or organization has a networked computer that can send our emergency dialer specific instructions including the list of call recipients and the message to be given.
This message can either be a text or voice file. Our interface can be embedded in your own web or PC application.
Inbound Call Center plus Call Monitoring
Phone systems from DSC are far more than just an emergency auto dialers. Our emergency phone systems have complete inbound call routing capability including an ACD (automatic call distribution) and IVR (interactive voice response).
Callers can be automatically prompted to enter identification and service needs and our phone system will provide the requested information or transfer the caller to the appropriate emergency response team member. These emergency phone systems can blend all of these tasks together, making your emergency center a more complete and powerful response center.
Reports from our phone dialers can be obtained quickly and easily, giving you an accurate and timely view of your center's operation. Plus all or selected inbound and outbound calls can be monitored and recorded for quality assurance and legal purposes.
Emergency Personnel Working From Home
An important benefit of today's telecommunication advancement is the ability for your emergency response team to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our PACER emergency phone dialers and computer telephony products fully support remote agents.
Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant.
To obtain additional information about our remote agent capability with our emergency phone dialers, view our Remote Agent page.
Emergency Phone System Features
- Comprehensive List Manager with Data Import
- Automatic Call Distribution (ACD systems) with ANI and DNIS recognition
- Hearing Impaired TTY / TDD Device Support
- Interactive Voice Response (IVR systems)
- Emergency Auto Dialers | Voice Recording System
- Softphone integration to CTI enable your existing notification system applications
- Report and Graphical presentation of historical phone data
- Comprehensive Supervisor Command and Control System
- Emergency Autodialers with Remote Agents
- Preview, Progressive and Predictive Dialing
Emergency Phone System Information
Contact DSC to learn more about our emergency notification systems and emergency broadcast services.
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