Emergency Phone Dialer Systems and Service
Database Systems Corp. (DSC) is a leading provider of call center technology including emergency phone dialers. 911 Broadcast is the emergency notification service division of DSC.
When an emergency confronts your community, our emergency auto dialer service can deliver volumes of calls in a fast and efficient manner using a network of our phone systems.
In the event of a natural disaster such as a wildfire or catastrophic flood, you can notify your community quickly and give specific instructions. If an evacuation is required this emergency broadcast system can deliver the available routes.
Should a dangerous chemical spill occur in your community, you can target specific areas to call. In the event of a severe snow storm, your community can be alerted to school closings or event cancellations.
Our emergency phone dialers and service are significantly different than typical message dialers.
To call a community of 10,000 households could be accomplished within 10 minutes compared to over 3 hours with a typical 48 line emergency message dialer.
Our service is capable of leaving messages for both individuals and answering machines. We can also re-dial numbers when there is no answer or a busy signal. A "press through" feature lets a resident confirm the receipt of the call, leave a voice mail message, or even transfer to one of your response team members.
All of this is possible using technology brought to you by Database Systems Corp. We provide both emergency broadcast service as well as emergency notification systems.
Register Online For Emergency Alert Services
DSC now provides an online signup for both non-profit and business organizations wishing to use our emergency voice broadcasting outsourcing services. Signup is easy and free! Our competitive rates are affordable, even for the smallest calling campaign.
Use this form to obtain a quotation and pricing information with no obligation until you are ready to start calling and provide us with your payment information.
Both emergency and non-emergency voice broadcasting services can be provided by DSC.
To register online, click on the the online registration image or button on the right.
Contact DSC for a FREE analysis and quote and to learn more about our emergency dialer systems and services.
Purchase Or Outsource?
This is a question that communities should carefully consider. A purchased system gives you more control, but requires sufficient phone lines, equipment and on site technical knowledge to keep your system operational. The larger your community, the greater capital expense is required to broadcast your emergency messages in a timely fashion. If your message broadcast system is used for more than just emergencies, it is easier to justify a purchase over contracted service. After all, emergency phone broadcasting is something you hope you never need to use.
Contracting your emergency broadcasting service requires less up front capital and can provide a faster emergency broadcast response if your provider has the resources available. Other than a monthly subscription fee, you only pay for the emergency broadcast as it occurs. System redundancy is available as well as centralized and experienced technical assistance.
Our Service Is Activated Online Or By Phone
The 911 emergency broadcast service is easy to install and use. We help you collect community call lists and organize them in a fashion that best fits your emergency broadcast requirements.
During an emergency, simply record your phone message offline or use our toll free phone service to record your message.
Next identify your call recipients using a simple list manager or a graphical map display and send us your phone numbers via the internet. You can also identify pre-defined lists to call using simple touchphone responses on our toll free service. We do the rest.
Unlike some systems that are limited by the number of lines available to perform this emergency dialing, our service is provided to you using a network of thousands of phone lines that can deliver your emergency messages much faster.
Our emergency notification system delivers messages to individuals or answering machines and can even allow the call recipient to make touchphone selections. This may be critical if your response center requires a positive acknowledgement from the call recipient.
Emergency Phone Dialers
DSC now offers an affordable and expandable emergency phone dialer and voice broadcasting (VB) analog phone system. This 4 line auto dialing system includes our voice message and broadcast Wizard software or comes optionally with our comprehensive software development toolkit.
You can program your own system or we can provide you with a custom voice message broadcasting application. These applications can be easily ported to our digital T1 phone system (PACER) when your call volume requires a larger system.
This entry level system can be easily expanded by adding agent lines and software to support a small response center including inbound emergency call handling and normal outbound dialing.
DSC provides voice broadcast software including our VB wizard development tool for creating custom phone applications. This wizard guides you through each step when defining your VB applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks.
Automatic Emergency Phone Dialer
Over the years we have developed call center and phone technology. Our PACER phone system is ideally suited for emergency dialing because it is capable of calling numbers from a computer managed list. It automatically plays a recorded message to the call recipient (or answering machine) and can even distribute these calls to an emergency response team.
There are several types of emergency phone dialing including our automatic message dialer that simply broadcasts phone messages. But our emergency notification dialer does much more including transferring calls to local and remote response team members.
For a complete description of this product, view our emergency alert system web page.
Smart Emergency Dialer
Auto dialing saves you time and money because the phone dialer is eliminating non-productive calls (busy signals, no answers, disconnects, etc.). But the PACER and WIZARD emergency auto dialers can go even further.
Using our Smart Message Dialing features, these phone dialers can place emergency message calls and optionally pass a call to your response team when the called individual needs assistance.
Your response center can realize tremendous productivity savings. Combining autodialing and
IVRK features with our text to speech software, the PACER and WIZARD emergency phone dialer plays a pre-recorded message and lets the called individual make touchphone selections to obtain further information.
They can talk with a response team member or even leave a recorded message.
It is important that your emergency phone dialer support these various types because all emergency calling campaigns do not fit just one dialing scheme.
Complete Emergency Phone System
Our 911 emergency phone system is far more than just an emergency auto dialer and outbound phone system. The PACER emergency phone dialers have complete inbound call distribution capability including an ACD system and IVR system.
Callers can be prompted to enter the type of service required, etc. and the PACER autodialer will provide the requested information or transfer the caller to the appropriate emergency response team member.
The PACER emergency phone dialers can blend all of these tasks together, making your emergency center a more complete and powerful response center. Reports from our phone dialers can be obtained quickly and easily, giving you an accurate and timely view of your center's operation.
Plus all or selected inbound and outbound calls can be recorded for quality assurance and legal purposes.
Remote Emergency Phone Team
One important benefit of today's telecommunication advancement is the ability for your emergency response team to work away from your control center. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our PACER emergency phone dialers and computer telephony products fully support remote agents.
Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant.
To obtain information about our remote agent capability with our emergency phone dialers, view our Remote Agent page.
911 Emergency Phone Dialer Features
- Preview, Progressive and Predictive Dialing
- Comprehensive List Manager with Data Import
- Report and Graphical presentation of phone data
- Automatic Call Distribution (ACD systems) with ANI and DNIS recognition
- Hearing Impaired TTY / TDD Device Support
- Interactive Voice Response (IVR systems)
- Auto Dialers with Voice Recording System
- Comprehensive Supervisor Command and Control System
- Response Team Monitoring and Control
- Emergency Broadcast and Disaster Recovery Service
- Emergency Notification System
- Emergency Voice Broadcast Services
- Autodialers and Remote Disaster Recovery Team
Emergency Phone Dialer Information
Contact DSC to learn more about our emergency phone dialer service and our emergency dialer software and services.