Emergency Warning Systems
911 Broadcast is the emergency warning service division of Database Systems Corp. (DSC), which develops communications products and services. DSC provides the most comprehensive phone solutions and emergency alert services for communities throughout the country. Whether you need to purchase your own emergency dialer or utilize our emergency dialing service, you can rely on us to deliver your alert messages quickly and accurately.
Should a disaster such as a severe weather condition, fire or flood threaten your community, we can provide emergency warnings and evacuation instructions immediately.
Our community alert dialers can send emergency text messages or send emergency voice broadcasts that can connect calls to members of your emergency response team, whether they are working from remote locations, from home, or from a central dispatch area.
Contact DSC for a free analysis and quote and to learn more about our emergency warning phone systems.
Customer Profile - American Red Cross
"Each year, the American Red Cross responds immediately to more than 70,000 disasters, including house or apartment fires (the majority of disaster responses), hurricanes, floods, earthquakes, tornadoes, hazardous materials spills, transportation accidents, explosions, and other natural and man-made disasters." - www.redcross.org
The American Red Cross chose Database Systems Corp. to provide our emergency voice broadcasting phone system to deliver warning and alert messages to its members. The Red Cross uses this system for internal phone notification to alert its key employees and emergency response personnel during a disaster. Using our inbound IVR included with this emergency broadcast system, Red Cross personnel can record messages over the phone and transmit these messages to selected groups.
From One to Thousands of Phone Lines
DSC provides a comprehensive range of emergency warning phone dialers that play messages over just a few analog lines up to 1000s of digital phone lines using our emergency dialer network.
What Is An Emergency Warning Dialer?
Our automatic emergency warning dialers call numbers from a computer managed phone list.
If our phone system detects a live person or an answering machine, it plays a recorded message providing details regarding the emergency. If a busy signal or no answer is detected, the phone system can be configured to make multiple attempts to contact this household.
Messages delivered to residents can provide an option for the call recipient to speak with a member of your emergency team by simply pressing a button on the phone keypad.
Types of Emergency Warning Systems
DSC has developed a family of phone dialers that can be easily managed online and remotely. Our network-enabled PACER phone systems allow you to build your own network of emergency dialers or join others. Because emergencies dictate the time constraints required to notify residents, it is important that your emergency response phone system can provide this emergency notification in a timely manner.
By combining many phone dialers in a network, DSC gives you this fast response capability without the expense required to manage this resource.
- WIZARD Analog Phone Systems
- Our analog phone system known as the WIZARD series provides automatic emergency message dialing. This series can be configured from as few as 4 lines to up to 24. This enables you to broadcast up to 1500 messages per hour.
- PACER Digital Phone Systems
- This digital phone system can provide emergency message broadcasting using up to 10 T1 phone lines per system. This provides your community with an effective message delivery rate of up to 15,000 emergency messages per hour.
- Network Emergency Dialers
- Multiple PACER phone systems can be managed by one central program that distributes calls throughout a configured network.
Because availability of phone lines changes dynamically, our control software can optimize the distribution of calls based upon the phone resources that are available at any one moment.
Network emergency dialers can reside on your local area network or can be controlled over the internet. Because there is no limit to the number of dialers in your network, the number of calls per hour is limited only by the resources you have available.
Emergency Warning Systems
DSC offers an affordable and expandable emergency phone dialer and voice broadcasting (VB) analog phone system. This 4 line auto dialing system includes our voice message and broadcast Wizard software or comes optionally with our comprehensive software development toolkit.
You can program your own system or we can provide you with a custom message broadcasting application. These applications can be easily ported to our digital T1 phone system (PACER) when your call volume requires a larger system.
This entry level system can be easily expanded by adding agent lines and software to support a small response center including inbound emergency call handling and normal outbound dialing.
DSC provides voice broadcast software including our VB wizard development tool for creating custom phone applications. This wizard guides you through each step when defining your VB applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks.
Inbound Call Processing and Call Monitoring
Our emergency warning system is far more than just an auto dialer. Our emergency phone dialers have complete inbound call routing features including an ACD (automatic call distribution) system and optional IVR (interactive voice response).
Callers can be prompted to enter the type of emergency or service required, etc. and our phone system will provide the requested information to this caller or transfer the call to the appropriate emergency response team member. Our emergency warning systems can blend all of these tasks together, making your center a more complete and powerful emergency response center.
Reports from our phone dialers can be obtained quickly and easily, giving you an accurate and timely view of your center's operation. Plus all or selected inbound and outbound calls can be recorded for quality assurance and legal purposes.
Emergency Warning System for Remote Operators
An important benefit of today's telecommunication advancement is the ability for your emergency response team to work from home. Database Systems Corp. has developed a family of telecom products that facilitate and promote this capability. Our PACER emergency phone dialers and computer telephony products fully support remote agents.
Now your workforce can be significantly expanded with the addition of work at home employees. The economic savings and environmental advantages are significant.
To obtain additional information about our remote agent capability with our emergency phone dialers, view our Remote Agent page.
Emergency Phone Dialer Features
- Emergency Phone System for Remote Operators
- Preview, Progressive and Predictive Dialing
- Comprehensive List Manager with Data Import
- Automatic Call Distribution (ACD systems) with ANI and DNIS recognition
- Hearing Impaired TTY / TDD Device Support
- Interactive Voice Response (IVR systems)
- Comprehensive Supervisor Command and Control System
- Emergency Warning Service
- Emergency Notification Systems
- Emergency Auto Dialers | Call Monitoring System
- Softphone integration to CTI enable your existing notification system applications
- Report and Graphical presentation of historical phone data
Emergency Dialer Information
Contact DSC to learn more about our emergency alert system and emergency broadcast services.