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Emergency XML Messaging Software and Dialer

automatic phone alert Automatically send emergency phone messages from your computer system using our XML push software. Let our phone system automatically access information from your computer systems and web servers using our XML Pull and web information retrieval logic. Emergency alerts can be automatically broadcast to systems administrators or to an entire department based upon an external event such as a power failure or system failure. Other applications may be weather alerts that are triggered automatically from your own computer systems or websites.

Using standard XML protocol, develop applications that transmit emergency messages to our phone systems to perform the required phone messaging tasks. This could include simply sending a single message to one phone number, several phone numbers, or to an entire list of numbers. The emergency contact message can be sent in the form of a wav file or a text file that is automatically converted using our text to speech software. Several voice wav files can be designated in the XML push message, giving you maximum flexibility.

Contact DSC for a FREE analysis and to learn more about our automatic phone messaging systems and services.

Emergency XML Messaging and How It Works

Emergency XML messages can be easily sent from your existing computer applications. Database Systems Corp. supports several "canned" XML message formats, but can develop new formats that fit your requirements.

Emergency Phone Dialers

DSC now offers an affordable and expandable emergency phone dialer and voice broadcasting (VB) analog phone system. This 4 line auto dialing system includes our voice message and broadcast Wizard software or comes optionally with our comprehensive software development toolkit. You can program your own system or we can provide you with a custom message broadcasting application. These applications can be easily ported to our digital T1 phone system (PACER) when your call volume requires a larger system.

This entry level system can be easily expanded by adding agent lines and software to support a small response center including inbound emergency call handling and normal outbound dialing. DSC provides voice broadcast software including our VB wizard development tool for creating custom phone applications. This wizard guides you through each step when defining your VB applications. Informational phone applications can be developed quickly. Simply record your phone prompts and fill in the blanks.

The Benefits of XML Message Broadcasting

By utilizing our XML Push phone messaging system, your organization can improve productivity by:
  • Automating emergency notification services
  • Generating additional revenue with existing service center
  • Processing simple notification and reminder calls
  • Extending hours of operation (24 by 7)
  • Automating routine tasks thereby freeing agents to
    concentrate on more complex service requests
  • Speeding response times to callers
  • Expanding call capacity faster and at a lower cost
  • Providing multi-lingual message support
  • Reducing the cost of service center operations
Such benefits can show an immediate return on investment and make any call center more profitable.

XML Push Applications

These are just a few applications for XML Push phone messaging:
    XML Pull information
  • Automatic Message Service
  • Technical Assistance Alert
  • Marketing Promotion Alert
  • Student/Instructor Reminders
  • Wake Up Service
  • Appointment Reminders
  • Power Outage Notification
  • System Failure Alert
  • Severe Weather Warnings
  • Stock Alerts
  • Relay Web data via XML Pull
  • Disaster Alerts and Warnings
  • Group Meeting Notifications
  • Special Event Notification
  • Wedding/Funeral Announcements
  • And much more.....

Emergency XML Features

  • Client/Server Architecture
  • XML Standard Messages
  • Multiple messages in XML message
  • Customized XML message processing
  • Multiple phone number messaging
  • Play Message and Prompt
  • Call Outside Line and Transfer
  • Connect Caller to Outside party
  • Record Automatic Message and Store
  • User Navigation and Selection
  • Voice Mail
  • Route Caller to Support Rep.
  • Database Access and Update
  • Text To Speech (TTS)
  • Mix Messages and Text
  • Response Logging and Reports

Emergency XML Messaging Product Information

Contact DSC to learn more about our emergency xml message capability.