| 911 |
911 Broadcast Emergency Service |
| AA |
Auto Attendant - Call Routing System |
| ACD |
Automatic Call Distribution - ACD Systems |
| ANI |
Automatic Number Identification |
| API |
Application Programming
Interface |
| ASP |
Application Service Provider |
| B2B |
B2B Business To Business Marketing |
| B2C |
Business To Consumer |
| BTS |
Banking Telemarketing Systems |
| BVB |
Bulk Voice Message Broadcast |
| CCF |
Advanced Call Center Solutions of the Future |
| CCO |
Call Center Outsourcing |
| CAS |
Call Announcement System |
| CAWS |
Civil Alert Warning System |
| CC |
Call Center Software |
| CIM |
Customer Interaction Management |
| CLM |
Call List Management |
| CM |
Contact Management Software |
| CMS |
Church Messaging System |
| CTI |
Computer Telephony Integration |
CRM/
e-CRM |
Customer Relationship Management |
| CRMS |
Customer Relationship Management Software |
| CSR |
Customer Service Representative |
| CTC |
Contact Center |
| DB |
Database Software |
| DCS |
Debt Collection System |
| DNIS |
Dialed Number Identification Service |
| DRRS |
Digital Recording Retrieval System - Call Recording |
| DM |
Direct Marketing Software and Systems |
| DSC |
Database Systems Corp. |
| DXP |
XML Push XML Pull Phone Messaging and Remote Data Access |
| FRD |
Fund Raising Dialer |
| GUI |
Graphical User Interface |
| HTML |
Hyper Text Mark Up Language |
| IMD |
Insurance Marketing Dialer |
| ISP |
Internet Service Provider |
| IT |
Information Technology |
| IVR |
Interactive Voice Response IVR Systems |
| LAN |
Local Area Network |
| LINUX |
A highly recommended Unix-type operating system (free) |
| LPRS |
Late Payment Reminder Service |
