Interactive Voice Response (IVR) Page 1

This section of our technical library presents information and documentation relating to IVR and Interactive Voice Response software and products. Business phone systems and toll free answering systems (generally 800 numbers and their equivalent) are very popular for service and sales organizations, allowing customers and prospects to call your organization anywhere in the country. Our PACER IVR system adds another dimension to our call center phone system solutions. An Interactive Voice Response (IVR) processes inbound phone calls, plays recorded messages including information extracted from databases and the internet, and potentially routes calls to either inhouse service agents or transfers the caller to an outside extension. It enhances our phone system's current robust features of predictive dialing, ACD, and digital call recording. This 800 number system acts as a toll free answering service, front ending your phone, collecting useful information from a caller before the call is transferred to an agent. And the IVR system could fulfill the caller’s request without a transfer. The Pacer IVR software solution gives your organization a 24 by 7 capability, providing around-the-clock information to your callers.